Return and exchange policy

Your satisfaction is our goal and we do our best to serve them

In the event that any product you have purchased is damaged or incorrect, you can return your product

The product must be returned in an unused condition.

The item must be in the original and same packaging and returned with any accessories or free gifts

Once we receive your product for inspection, we will send you an email or text message to let you know that we have received your product.

We will also notify you of the approval or rejection of your refund request if the product arrives in a non-original condition.

It is possible to exchange and return within 3 days from the date of receipt in the event that the consumer wishes to do so and bear the shipping costs incurred in shipping and return.

Return terms

The product must be in its original condition

The product does not conform to the written specifications

Product guarantee and refund

If it turns out that the process of the product that was sent does not conform to the specifications mentioned on the site, you will receive a full refund in addition to any shipping fees paid.

Refund amount

Paiement when recieving

We usually refund the amount paid for your order through a purchase voucher that you can use at any time on the site if you choose the method of payment upon receipt.

Payment by electronic card

When requesting a refund of the amount paid by the customer, we can arrange to return the amount to your electronic card. This process takes about 10-15 business days from the date your order is cancelled.

Payment by bank transfer

When requesting a refund of the amount paid by the customer, the refund procedures will take place within 14 working days; If the payment is a bank transfer,